All sales are final. We do not offer refunds under any circumstances.
Returns – Case-by-Case Basis
Returns are not guaranteed and are handled strictly on a case-by-case basis. If you believe your item is eligible for return, you must contact us at {email address} within 30 days of your purchase. Items sent back without prior approval will not be accepted or processed.
To be considered for a return:
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The item must be unused, in the same condition that you received it, and in its original packaging.
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You must provide a valid receipt or proof of purchase.
We reserve the right to deny any return request at our discretion.
Non-Returnable Items
The following items are strictly non-returnable:
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Gift cards
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Downloadable software products
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Some health and personal care items
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Perishable goods (e.g., food, flowers)
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Intimate or sanitary goods
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Hazardous materials, flammable liquids or gases
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Opened media (CDs, DVDs, tapes, vinyl, etc.)
Exchanges
We only offer exchanges for items that arrive defective or damaged. If you believe your item qualifies, contact us at {email address} for further instructions. All exchange requests are also subject to approval.
Shipping for Returns
If a return is approved:
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You are responsible for paying your own shipping costs.
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Shipping costs are non-refundable.
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We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
Need Assistance?
For any questions related to returns, contact us at burningshipcamp@gmail.com . Please note that our support team does not process refunds.